Cancellation policy

Purchase Options & Cancellation Policy

1. Purchase Options
We accept secure payments through Shopify Payments, Amex, Visa, Apple Pay, Google Pay, and all major credit cards. Prices are displayed in your local currency when available; otherwise, they default to USD.
Once your order is placed, you’ll receive a confirmation email and tracking details when your package ships.

2. Order Cancellation
We accept cancellations within 12 hours of placing your order, provided the order has not yet been fulfilled or shipped.
To request a cancellation, contact us at support@elms.to with your order number.
After this window or once your order has shipped, we are unable to cancel it and it will need to be processed as a return.

3. Returns & Refunds
Your satisfaction matters to us. If you are not happy with your purchase, you may request a return under these conditions:

  • Requests must be made within 30 days of delivery.

  • Items must be unused, unopened, and in original condition.

  • Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.

  • Refunds will be processed to your original payment method once we receive and inspect the returned item.

To start a return, please email us at support@elms.to with your order number and reason for return.

4. Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns on opened or used items.
Additionally, we do not offer returns or refunds for final sale or promotional items.

5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or refund at no cost to you.

6. International Orders
We ship worldwide. Please note international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.
All return and refund policies apply globally and we comply with consumer rights laws in your country where applicable.

📩 Need help?
Contact us anytime at support@elms.to. Our support team typically responds within 24 hours.