Shipping Policy

Effective Date: 8th September 2025

At ELMS, we aim to get your order to you as quickly and safely as possible.

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1. Processing Time

• Orders are usually processed within 1–3 business days.

• You will receive a shipping confirmation with tracking information once your order has been dispatched.

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2. Shipping Methods & Costs

• We ship within New Zealand and internationally.

• Shipping costs are calculated at checkout and vary based on your location and chosen shipping method.

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3. Delivery Times

• New Zealand: Typically 2–7 business days.

• International: Delivery times vary by country and customs processing, usually 7–21 business days.

• Please note that delivery times are estimates only and are not guaranteed.

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4. Customs, Duties & Taxes

• International customers are responsible for any import duties, taxes, or fees charged by their country.

• These charges are not included in the product price or shipping cost.

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5. Lost or Damaged Packages

• If your order is lost or damaged during shipping, please contact us immediately.

• We will work with the carrier to help resolve the issue.